When I first submitted my application for a passport, I gave them a ceritified copy of my birth certificate. I got another one when I went in person to get my passport back on May 16th, and they gave me that copy the same day. Now I expected that the first copy would be sent back to me as soon as the Charleston office realized that my second application had been processed. Well, it is now 23 days later and I still don't have any mail from them. So, I sent an email on Monday and another on Wednesday and there has been no response from them. So, I call them today and wait in the queue that likes to hang up on you, using the 3,1,9 prompts. I actually get through to two different reps who hang up on me because their systems are not working. I finally get through to a rep who talks to me and I explain. She says that she's sure they won't hold on to my birth certificate and that I should send them a letter asking them to send it back to me. Um, why do I need to send a letter if she's sure they won't hold on to it? She also says she can't send them a message to send it back to me because her messages only ask them to expedite existing applications (and we all know how well those work). There is no time frame she can give me as to when I can expect my Birth Certificate back.
I really wish I had gotten the first FedEx package that might have contained both my Birth Certificate and my original Passport. Because then I could have put it through my own 10+ week "processing" before sending it back to them. I would have made a webpage for them to look at each day to see when they could expect to get it, except there would never be an actual date, just some nonsense about how they should get it within my promised timeframe.
Update: It came in the mail on the 9th. I think they need some better notes so they can actually tell you what is going on with your "account".
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